We recommend having a light snack 30 mins prior to your appointment. This helps especially if you have a fear of needles or are prone to fainting.

Please be sure to read our ID requirements through our booking page. If you have any questions about this, feel free to contact us here.

Body piercings are highly anatomy based, so we do advise having a "backup plan" (second piercing choice) in mind in the case that the piercing you were hoping to have done may not be a safe option for your anatomy.

As we are a high volume studio, we ask that you bring no more than 2-3 guests with you. To maintain a calm and organized environment, and to ensure our piercers are able to focus. We allow only 1-2 support people to be present in the room with you during your procedure.

In adhering to health board regulations as a personal service establishment, where invasive procedures are taking place, no animals are permitted within the studio unless they are a registered service animal (please have paperwork with you).

Please read through our ID requirements page prior to booking.

For anyone under the age of 19, we will require a parent or legal guardian to sign a consent form in order for you to be pierced, without required ID, we are unable to preform any piercing services. Due to the invasive nature of the procedures being preformed, legal reasons and under the guidelines of our insurance policies, there can be no exceptions. Please read through our ID requirements page.

We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment or you may be charged a cancellation fee.

Appointments cancelled within 24 hours of the scheduled appointment time will be subject to a cancellation fee of $40 per piercing service, $80 for an Ear Jewelry Curation appointment, $20 for a Microdermal removal Appointment, or $20 for a Changing Multiple Piercings appointment. A No Show fee of $40 will be charged if the client does not arrive for their scheduled appointment. No Show Fees and Cancellation Fees are nonrefundable.

Please be sure to bring inspiration images with you as this will help our staff to make your vision a reality. It is also helpful to have a budget in mind upon arrival. You will have a staff member dedicated to you for the duration of your appointment time, allowing us to work closely together.

No appointment is required when shopping for jewelry. Feel free to pop by to take a look anytime during our open hours. If you think you will need assistance in changing your jewelry, it would be best to book a jewelry change appointment.

Yes! We have 2 assigned 'Luar' parking spots available to customers. To enter our building's parking lot, you will need to enter on Leon st. (we are on the corner of Leon and Ethel within the store fronts of the apartment building). Our address is 1665 Ethel St, Kelowna, BC.

If these are taken, there is also 2 hour free street parking located on Leon, and visitor parking stalls located near the entrance of the parking lot located off Leon.

Yes we are! Although there is unfortunately no designated disability parking, we do our best to accommodate. Please let us know in the notes section when booking online if you have any special requests or concerns prior to your next visit with us.

We ask that you do not bring small children with you to your appointment as this can be very stressful and distracting, making it difficult for our staff to focus, and ensure a flawless procedure. We need to maintain a quiet and calm environment for our staff and clients in order to provide everyone a positive experience and outcome.